Sunday, January 13, 2013

The greed model

(Note to the Customer Support person: Please pass this on to Administration. They need a little perspective. Thanks.)

You are kind of stupid, aren't you. It's understandable that you're not in this business to provide a free service. We understand that. But requiring that I subscribe in order to read emails/messages sent to me by subscribers? When you display ads on my screen, you are making money. If I were able to read emails/messages without being a subscriber, you would still be making money from the ads displayed on those screens. But almost every click on your site takes me to a page that says "Subscribe!" The fact that you provide so few features to non-subscribers indicates that you're trying to squeeze every penny out of the user. I wonder if you even display ads on subscribers' screens. Do you? The main purpose of a subscription is to have access to features without annoying ads on the screen. Which means that a non-subscriber could have access to those features with ads appearing on the screen, and would still make money. Didn't start out with that business model? But since then has gradually reduced the number of features available to non-subscribers? It's to the point now that a free account serves no purpose; almost no features are available. But you still make money from the ads displayed on non-subscribers' screens. Did you catch that? You still make money from the ads displayed on non-subscribers' screens. Since that revenue isn't enough for you, I won't be subscribing. Up to $40 a month? For what? On top of your not making money from my subscription, you also won't be making money from ads being displayed on pages that I would otherwise view. So, as a result, you are making less money now than you would if you provided features to non-subscribers. You lose ad revenue every time I don't view a page that I otherwise would. And I doubt I'm the only one put off by your greed. A potential user doesn't view any pages, and so no ads are displayed on those pages that are not viewed, and so no revenue is generated by either subscription or page views, multiplied times how many potential users? I'm fine with not viewing any of your pages, I lose nothing. But for you it represents a money leak—revenue lost because that revenue isn't enough for you. But the lost revenue doesn't amount to 0. It adds up to negative numbers.

[A note I sent to Customer Support at]

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