Saturday, February 27, 2016

A Zazzle of a Headache

My email to the CTO of

Bobby Beaver,

It's time for you to hand off the management of the website to someone who will devote full time to it. The website exhibits some bugginess that has been there for years. Whenever I use the website, I roll my eyes in annoyance so often that I get a headache. Please don't be defensive about the website and your control over it. It's time for you to retire rich and proud of your accomplishments in building Zazzle into the huge company that it is. I'm sure your Dad has said that you can manage the website as long as you want, but you need to have the maturity to realize that it's time to let someone take over who has a better handle on giant websites. You're holding the company back, and it really is time for you to move on to your next phenomenal startup.

In the development cycle of every family-owned startup, there comes a point when the business becomes so successful and large that the family needs to relinquish control so that those who are better able to handle large businesses can continue running the company well. Families whose startups grow phenomenally, like Zazzle has, are good at growing startups; that's where their expertise lies. But after a startup reaches a certain level of success, those whose expertise is in running big companies should take over, and the family should allow that to happen and take pride in what they've accomplished. And do it again with another startup.

I don't know how many thousands of designers use Zazzle. But every one of those designers runs into the same bugs that I do. We would all be happy if those bugs were finally taken care of.


John Garvey

No comments: